A Chapter 06 Consumer Purchasing Strategies and Wise Buying of Motor Vehicles
A Chapter 06 Consumer Purchasing Strategies and Wise Buying of Motor Vehicles
Question
19. (p. 196) An advantage of a lease over a purchase is that the buyer can usually obtain a more expensive vehicle for the same monthly payment.
20. (p. 198) One of the first steps in a car purchase negotiation should be a discussion of the trade-in vehicle.
21. (p. 198) A trade-in vehicle should NOT be mentioned until the cost of the new car has been settled.
22. (p. 198) If you are somewhat interested in a specific vehicle, you should provide a small deposit so the car seller will hold the vehicle for you.
23. (p. 200) Lemon laws have been enacted in 48 of the 50 states for new vehicle purchases.
24. (p. 200) The largest fixed expense associated with a new automobile is depreciation.
25. (p. 201) Studies of consumer problems consistently rank auto repairs as one of the best consumer services with few consumer complaints.
26. (p. 202) People should be prepared for problems with purchases.
27. (p. 202) If you have a problem with a product and you really want to get the attention of someone in customer service, you should raise your voice during your conversation.
28. (p. 202) If you have a problem with a product, the first place you should express your dissatisfaction to is the corporate headquarters.
29. (p. 202) Joe bought some cheese at his local grocery store. After he brought it home, he noticed it was moldy even though the expiration date was still three weeks away. He should call the toll-free hotline number printed on the package to tell the company of the problem he encountered.
30. (p. 203) The settlement of a difference by a mediator is legally binding.
31. (p. 203) The settlement of a difference by an arbitrator is legally binding.
32. (p. 203) Tracy went to a local restaurant and became ill from the meal she ate. She can contact her city or county health department to handle problems with the restaurant.
33. (p. 205) Small claims court is used to take legal action by a few individuals on behalf of all who have suffered the same alleged injustice.
34. (p. 206) The best place to find a qualified lawyer who will meet your specific needs is a phone book.
35. (p. 206) One of the best places to find a qualified lawyer who will meet your specific needs is referrals from friends.
36. (p. 206) A good time to use a lawyer is when you appear in small claims court.
37. (p. 206) The best time to ask a lawyer about his fees is after he wins a case for you.
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A Chapter 06 Consumer Purchasing Strategies and Wise Buying of Motor Vehicles
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